Shipping & Delivery

It really depends on your country and weight of your package.

Please check this page to find out the delivery charge details.

UAE: 3-5 Days

All other countries: 7-10 Days (Countries include KSA, Egypt, Kuwait, Algeria, Qatar, Morocco, Libya, Jordan, Oman, Bahrain)

Due to Corona Virus, we are actually delayed by 2-3 days on average.

You can easily find out about the status of your order from

My Account > Order Tracking.

If customers refuse a package due to customs issues, including refusal to pay customs tax or duties, failure to provide requested documents, or other related issues, Kormena will not be responsible for any refund or reshipment of the refused package.

Return Policy & Payment Method

Because we offer you the “lowest price” for Korean products, as we ship directly from South Korea, we do not offer return policy as international shipping costs are very expensive for both customers and us.

Thank you for your understanding and make sure you choose the right products as returning products is very difficult.

If you received a product that you did not order, then please contact our customer support directly via Whatsapp or email at support@kormena.com.

Custom/Import fees may be applied depending on your country and it will need to be paid by you (the customer).

Because different governments/ports have different policies around cross-border e-commerce orders, you may or may not have to pay the fees.

Customs-related taxes and fees are defined as charges associated with the customs processing and clearance of the order shipment, including customs taxes, import duties, valued-added taxes (VAT) and administrative or brokerage fees. Customs-related taxes and fees do not include sales taxes and postal service or courier fees, such as storage fees, pick-up handling fees and charges for unclaimed or returned shipments.

Available Payment Methods are:

  • Credit Cards (Master, VISA, etc)
  • Paypal

 

***COD is currently not available due to the policy of local shipping companies. When things return to normal, we will update you on this. Please stay tuned!***

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